1 877 YOU-BIKE We value having you as our customer, and will do whatever we can to please you! "Rating: Excellent. Comments: Very nice site - personalized service, rapid response, products exactly as described. Keep up the good work!" Michele V. in Maryland "My wife and I are very impressed with your customer service. In this internet a little customer service goes a long way to building customer loyalty. When a company makes sure that a purchase is delivered on time and then follow's it up with personal e-mails it creates a sense of trust for the customer. I now feel that I have relation with webmountainbike.com, they will be the first place I look for information, and they first place to buy from, not because of price, but because I can trust you. Thank you webmountainbike.com for being such a friendly and useful site on the impersonal internet!!" Edward S. in Connecticut "Rating: Excellent Comments: One of the best on-line ordering experiences I've ever had. You can count me in as a repeat buyer. Stan runs one top notch operation and really delivers Customer Satisfaction!" John S. in the Bronx "Webmountainbike.com has e-commerce down to a science and they're one of the few organizations around that still remembers the importance of great customer service." Bill in Connecticut. "Rating: Excellent. Comments: Excellent customer service! What more can I say..." Robin W. in Pennsylvania "Rating: Excellent Comments: Overall, including the website and the information presented there, this company provides an excellent service". Ralph S. in Maryland manimal@webmountainbike.com We accept Mastercard, Visa, American Express & Discover and PayPal. Webmountainbike store info & Shipping policies. WE SHIP WORLDWIDE - *We provide each and every customer with excellent service and support for the products they purchase. Most of our orders are shipped within 1-3 business days from us in Maryland. Please allow 4-6 business days for items to ship that are not in stock. Orders will be shipped via UPS Ground, UPS 2-Day Air, or UPS 3-Day Select. If you have a P.O. Box or APO Address, we can ship US Mail or US Priority Mail. We ship to the military and armed forces worldwide. Shipping rates are based on the weight and size package of the items, and if the shipping charge selected is incorrect we will add in the correct shipping charge. We currently do not provide free shipping for our products. Overweight or oversized items may have an additional shipping fee added to your shipping costs. UPS ground is 2-5 business days, and 2nd Day Air or 3 Day Select day UPS options are available as well. Regular mail takes 5-10 days & Priority Mail usually takes 2-3 days. If you need the items by a certain date, please let us know! If you would like to track your shipment, please let us know, and we will send you a tracking number. Gift wrapping & note card is available at checkout for $5 per item. If you want to include a note card it is free - just let us know the text!We try to use 100% recyclable materials in our packaging, please recycle them if you can. Maryland residents will have 5% tax added to their order. We are currently accepting Visa, American Express, Mastercard and Discover. Our store has the highest rating of 5 stars for Top Service by Yahoo! The Top Service Star next to a store's name in YAHOO SHOPPING is a sign of superlative quality. It means that WEBMOUNTAINBIKE is participating in YAHOO's Customer Rating Program, and that customers who have ordered from WEBMOUNTAINBIKE have given it the highest ratings. Nearly all Yahoo! stores have good customer satisfaction ratings, but those with 5 stars are the best of the best, with at least 95% positive ratings (we have 99%). We have been in business for over 10 years with the same owner. *International orders outside of the U.S. are charged according to the United States Postal Service (USPS) Worldwide Air Mail shipping rate or USPS Global Express Mail rates.. Please DO NOT select UPS if outside the U.S.(unless you are in Canada). Orders are sent by USPS International Priority Mail may take 7-10 days for delivery to most countries. Global Express orders come with tracking and take 5-8 days to most countries. We fill out the customs forms to ship your item as well, but you may have to pay a duty tax in youre country. We may ask for additional information on your credit card before your order is processed to help prevent credit card fraud. We use Innovative Merchant Solutions International to help detect fraudulent credit card orders. All suspicious foreign orders are reported to the INTERNET FRAUD COMPLAINT CENTER (IFCC). Please do not select UPS for shipping if you are outside of the US or Canada. We can ship via UPS Worldwide Express however it is expensive - but delivery in 3 days usually if the item is available. Some countries may impose a duty or import fee as well. We service and ship to the military and APO & FPO customers will only pay the regular US Mail or Priority Mail rates even if overseas delivery, and will be sent by US Priority Mail and not UPS. If shipping to your country is not included, we will add it to your order. Sometimes additional shipping costs may be added to your order if you are located outside of the USA, or if the item is excessively large or heavy. *All of our items carry a 30 day unconditional money back guarantee. You must be satisfied with the product, or we will replace, exchange, or refund it. It's that simple. Just return the product within 30 days in the original packaging in an unused condition along with a copy of your invoice. Damaged items must be reported within 48 hrs. of receipt. Buy from us with confidence! We strive to deliver efficient and immediate customer care to our online buyers. Feel free to e-mail questions, comments, requests and/or problems to shopping@webmountainbike.com or call us at 1 (877) YOU-BIKE. *Our Privacy Policy is posted on each web page in our site. Webmountainbike keeps all information private, and does not share it with any other person or group. It may be used internally and only by us in order to facilitate orders. Your privacy is also protected by using a secure server, and encryption, for the protection of your credit card information thru Yahoo! Store. We will protect your privacy, and not report your e-mail address to anyone! We currently do not utilize any e-mails lists in any way, and will protect and keep your e-mail address private and secure. We currently do not even e-mail market to our existing customers - so you will never receive an-mail from after your order is complete - but you can easily always contact us via e-mail !! *Requests for return authorization should be made within 7 days of delivery. Freight charges for all returns may be the responsibility of the customer, unless the product shipped is different from the product that you ordered or it is damaged while in transit. Soem items may also have a 10% re-stocking fee. *Please note that our site supports several environmental organizations and charitable organizations directly with profits from our store, and thru contributions from our web site. Some of your money goes to these organizations when you buy from us! *Buyer Protection Program. Although security violations are not a significant problem among Yahoo! Shopping merchants, your purchase has the Yahoo! Buyer Protection Program to raise your confidence. Backed by insurance from Lloyd's of London, shoppers will now be covered up to $1000 for items purchased through Yahoo! shopping from this site. *Your order may be placed via the internet, or by phone. Our phone line is 301 865-4130. Our toll free line is 1 877 YOU-BIKE. If you have any questions about an item, we encourage you to call us first. We are happy to speak with our fellow mountainbikers and outdoor enthusiasts - we will return all phone calls (if you have to - please leave a message) usually in 24 hrs. or less. Your satisfaction is critical to our company. Most of all, we want to THANK YOU and make you a satisfied customer who enjoys doing business with Webmountainbike. Please feel free to visit the rest of our site, as we are not just a store! SHOPPING FAQ'S View all of our customer ratings continue shopping... |